Last updated: [14th February 2025]

Welcome to 30:2! We respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and protect your data in line with Australian privacy laws.

1. Who We Are

This website (30-2.com.au) is operated by Kelsea Ann Martin, an individual/sole trader based in NSW, Australia (ABN: 96 137 880 422).

For any privacy-related questions, you can contact us at kelsea@30-2.com.au.

2. What Personal Data We Collect

We collect personal information to process orders, provide customer support, and improve our services. This includes:

  • Contact details (name, email, phone number, shipping and billing address)
  • Order details (purchases, transaction history)
  • Payment details (processed securely via Stripe – we do not store payment information)
  • Website data (IP address, browser type, pages visited, cookies)
  • Marketing preferences (if you opt into our newsletter)

3. How We Collect Your Data

We collect information when you:

  • Place an order through our website (WooCommerce & Stripe handle secure payments)
  • Contact us via forms, email, or chat
  • Subscribe to our Mailerlite newsletter
  • Browse our website (via cookies & analytics)

4. Why We Collect Your Data

We collect and use your data to:
✔ Process & deliver orders
✔ Provide customer support
✔ Improve our website & services (through analytics)
✔ Send marketing emails (if you subscribe – you can unsubscribe anytime)
✔ Comply with legal obligations

5. Who We Share Your Data With

We do not sell your data. However, we share necessary information with trusted third parties to operate our business, including:

  • Payment Providers – Stripe (secure transactions, fraud prevention)
  • E-commerce Platform – WooCommerce (manages orders)
  • Shipping Partners – Australia Post & local Australian couriers
  • Marketing & Analytics – Mailerlite (newsletter), Google Analytics (website performance)

These third parties only access the data needed to provide their services.

6. Cookies & Tracking

We use cookies and tracking tools to improve your experience. These help with:

  • Remembering your shopping cart
  • Measuring site traffic (Google Analytics)
  • Personalizing content & ads

You can disable cookies in your browser settings, but some features may not work as expected.

7. Your Rights & Choices

You have the right to:
✅ Access, update, or request deletion of your personal data
✅ Opt-out of marketing emails (unsubscribe link in every email)
✅ Disable cookies (browser settings)

To request changes, email us at kelsea@30-2.com.au.

8. Data Security

We use SSL encryption and secure payment gateways to protect your data. While we take every precaution, no method is 100% secure.

9. Updates to This Policy

We may update this Privacy Policy to reflect legal changes or improvements. Any updates will be posted here.

Still have questions? Contact us at kelsea@30-2.com.au.

Thanks for trusting our small family-run business! 💛